Average Score (239 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

239 Ratings

4.9 Average

Models
Types of Survey
Filter by
  • Fabian C.04-21-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Isaac was really patient with me as I wasn’t sure what I was looking for.

  • Dawn S.04-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Carl N.04-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Great work from a first class team!

  • Allison A.04-19-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    The staff is always friendly and helpful. I brought my car in for an oil change and then noticed that some oil had leaked. I contacted the dealership and they dealt with the problem promptly. They took full responsibility for the problem and did everything they could to make it right. Everyone I dealt with was friendly and kind, and apologized for the inconvenience this caused.

  • Gary V.04-18-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2025

    Carl Nincke has always been a fair and trusted salesperson. No hard sale. Straight shooter. Respects our needs and limits.

  • Matthew P.04-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    The team here are great! And even though it was a wait! They kept me informed every step of the way for service! And Chad and the sales team did great in getting me what I wanted!! Definitely loving being first time VW owner!!

  • Julia W.04-18-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2019

    I understood that I was dropping off my car, however my appt was for 8:30am and it didn’t get finished till after 4pm. I don’t think they even looked at it until after 12p. I was hoping to be able to run some errands, but by the time it was done it was later than I wanted to be doing my errands.

  • Karlee D.04-18-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Carl was wonderful to work with and very thorough and understanding. Brad and the entire finance team was wonderful as well. Overall it was a great experience!

  • Christopher V.04-16-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Daniel N.04-13-2025

    TYPE:SalesMODEL:AtlasYEAR:2025