Average Score (242 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

242 Ratings

4.9 Average

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  • Francis T.07-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • Michael S.07-29-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    The service team is always so pleasant to work with. Good communication / follow ups. Quick to respond to inquiries or concerns I may have.

  • Ronald T.07-27-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    Love the dealership

  • Manuel R.07-24-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Nicholas M.07-24-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

  • John G.07-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Service agent was really helpful.

  • Rich H.07-23-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    I like the video feed back for the inspection but the interface is a little confusing related to the approval of additional work. When I was reviewing my inspection I noticed there was a response for “approval” button. Which I thought I needed to press to complete the inspection. I mistakenly approved the addition of replacing the wiper blades (which I thought were fine). I called Sierra the service advisor right away and left a voice mail. Then I sent a text stating that I made an error and didn’t want to replace the blades. I was too late they had already done the work. Approx $65.00 needlessly. Sierra said she applied a $10 discount and that she would talk to the service Mgr this week. So far no one has contacted me.

  • Timothy W.07-21-2025

    TYPE:SalesMODEL:ID. BuzzYEAR:2025

  • Josh R.07-21-2025

    TYPE:ServiceMODEL:GolfYEAR:2019

  • Don B.07-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022