Average Score (239 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

239 Ratings

4.9 Average

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  • James L.07-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Kent M.07-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

  • Shirley F.07-13-2025

    TYPE:ServiceMODEL:ID.4YEAR:2022

    Kind, effective and efficient.

  • Dawn S.07-09-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Always excellent service here! The staff is courteous and friendly. Always a great experience.

  • Roderick M.07-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I used to go to Cochran on West liberty. But not any more. The tech video of my service I loved it. Also washing my car. I was like wow. Even though my car was clean there were some bugs from travel. But when I left the dealership my ride was clean. I loved it.

  • Diane U.07-07-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    As has become an expected high level of satisfaction and pleasure in the service we've gotten at Moon VW (over the last several years), this most recent inspection for our 2022 VW Toas made for a pleasant and affordable experience at the Moon VW dealership service dept. Couldn't have gone any better.

  • Leigh C.07-07-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    As usual: the appointment was convenient, the staff was friendly and very accommodating and the work was done correctly in a reasonable length of time.

  • Regina G.07-06-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Fantastic experience! Carl is awesome and always goes above and beyond to make the process super easy!

  • Samuele D.07-04-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Michael C.06-29-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024