Average Score (239 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

239 Ratings

4.9 Average

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  • Jennifer B.06-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

  • Stephen B.06-23-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Raymond H.06-23-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Professionalism and had my exact Taos in stock.

  • Tim L.06-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    All of my interactions with VW staff, has been far superior than any other dealership that I've ever interacted with. I absolutely love how the mechanics send text message videos of the encountered problem, which I was able to show to my mechanic and he said that it was spot-on and a very good explanation of the problem. Thank you for making this stressful situation more bearable! Thank you for being so professional and informative. This is our first VW purchase. I will most likely be a VW customer for life. I love the vehicle so far and the customer service. I know where to go when I need a new one!

  • Keith P.06-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Brian F.06-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    My appointment was on time. The people at the dealership were polite and informative. The service took the amount of time quoted and I had a space to work while I waited.

  • Jesse M.06-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Excellent service even though we bought our used Atlas at a different dealer. Fast courteous and professional.

  • Sebastian W.06-14-2025

    TYPE:ServiceMODEL:ArteonYEAR:2019

    Sierra was great! Reviewed everything in advance, very friendly and helpful.

  • Patrick L.06-14-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    The entire experience was awesome. From the immediate attention to the notifications along the way through service is just too notch

  • Mary G.06-12-2025

    TYPE:SalesMODEL:TiguanYEAR:2025