Average Score (239 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

239 Ratings

4.9 Average

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  • Brenda D.06-11-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    The service was good but when the guy brought my car around it smelled like someone had not had a bath in over a week. I sat in the parking lot and had to clean the seats and arm rest and steering wheel to try and get the smell out . I drove an hour home with the windows down. I thought that I was going to throw up 🤮.

  • Alicia S.06-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    Had work done in April, was told it was one issue. It was an expensive repair. The issue still continued, now being told it might be other issues. I was told I'd have to pay again for a diagnostic. I don't agree with that. I have had nothing but issues with this vehicle. I will not be purchasing a vw again. Waited over 2 weeks for an oil change appointment then 2.5 hours for it to be done.

  • Angel B.06-07-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Overall, excellent service. Creating the appointment was very easy and the service was very good.

  • Eric E.06-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Excellent communication and service.

  • Chris M.05-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Online scheduling was easy. Staff was friendly and helpful.

  • John K.05-30-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2020

  • Clarence C.05-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    Quick and fast service for this Oil change.

  • Eric R.05-29-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Our sales rep, Isaac, is as nice as they come. He was not pushy and let us make the decision on purchasing our Atlas. He continued to followup but was very professional and kind.

  • Christopher W.05-27-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    Very helpful team

  • Chris O.05-27-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    Great service!! Sierra addressed my concerns in timely fashion and was professional about the whole situation.