The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
Brenda D.06-11-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
The service was good but when the guy brought my car around it smelled like someone had not had a bath in over a week. I sat in the parking lot and had to clean the seats and arm rest and steering wheel to try and get the smell out . I drove an hour home with the windows down. I thought that I was going to throw up 🤮.
Alicia S.06-10-2025
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
Had work done in April, was told it was one issue. It was an expensive repair. The issue still continued, now being told it might be other issues. I was told I'd have to pay again for a diagnostic. I don't agree with that. I have had nothing but issues with this vehicle. I will not be purchasing a vw again.
Waited over 2 weeks for an oil change appointment then 2.5 hours for it to be done.
Angel B.06-07-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Overall, excellent service. Creating the appointment was very easy and the service was very good.
Eric E.06-02-2025
TYPE:ServiceMODEL:AtlasYEAR:2024
Excellent communication and service.
Chris M.05-30-2025
TYPE:ServiceMODEL:TiguanYEAR:2022
Online scheduling was easy. Staff was friendly and helpful.
John K.05-30-2025
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
Clarence C.05-29-2025
TYPE:ServiceMODEL:AtlasYEAR:2022
Quick and fast service for this Oil change.
Eric R.05-29-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Our sales rep, Isaac, is as nice as they come. He was not pushy and let us make the decision on purchasing our Atlas. He continued to followup but was very professional and kind.
Christopher W.05-27-2025
TYPE:SalesMODEL:AtlasYEAR:2025
Very helpful team
Chris O.05-27-2025
TYPE:ServiceMODEL:ArteonYEAR:2021
Great service!! Sierra addressed my concerns in timely fashion and was professional about the whole situation.